Refund policy

Due to the exclusive nature of our products, all sales are final. We do not offer refunds or exchanges on any of our products.

 

Given the nature of our products, once they are purchased and have left our facility, we are unable to guarantee the integrity of the product upon return. For hygiene and safety reasons, we do not accept returns or exchanges, ensuring that every client receives fresh, unaltered products.Please note that once payment is complete, your order cannot be altered as we aim to process and ship your items out in a timely manner. We always strive to fulfill our processing and shipping within the time frame given.

Product Care & Responsibility

We are not liable for any damages that occur after your purchase. To preserve the longevity and quality of your raw hair extensions, we provide an aftercare card with every order, which includes detailed instructions on how to maintain your extensions. We highly suggest professional help when bleaching or colouring our extensions. Proper care is essential to ensuring the best results, and we highly recommend following the guidelines provided.

Your satisfaction is our priority, and we are here to support you every step of the way. Should you have any questions regarding aftercare or product maintenance, please feel free to reach out to our customer support team for assistance.